Xiaomi has revised its after-sales service rules, explicitly stating that second-hand products are no longer covered under the company’s warranty policy. This update applies to the “Three Guarantees” policy (repair, replacement, and return rights) as well as specific service benefits such as battery protection and replacement-only options.
What Counts as Second-Hand Products?
According to user reports and Xiaomi’s updated policy details, second-hand products include devices that were not new at the time of purchase or were obtained through resource-sharing communities, other second-hand platforms, or after recycling. Devices that have undergone resale, transfer to third parties, or any recycling program are also excluded from receiving certain service rights.
Impact on Warranty and Service Benefits
Any Xiaomi phone that has experienced resale, third-party gifting, or recycling activities will lose eligibility for:
- Warranty coverage under the “Three Guarantees” (repair, replace, or refund)
- Battery insurance or protection plans
- Replacement-only service options
This means that users who acquire Xiaomi phones through second-hand markets or community exchanges should not expect official warranty support or battery-related services.
Background on the “Three Guarantees” Policy
The “Three Guarantees” system in China is mandated by laws such as the Product Quality Law and Consumer Rights Protection Law. It ensures consumers can seek repair, replacement, or return of products that:
- Do not have the promised performance without prior notice,
- Fail to meet quality standards described in product materials, or
- Are found to be unqualified by authorized technical inspection agencies.
Xiaomi’s clarification sets clear boundaries that this policy does not extend to second-hand phones, affecting consumers who rely on resale or recycled devices.
Checking for Policy and Warranty Eligibility
Users can consider verifying warranty eligibility on their Xiaomi devices, especially if purchased via non-official channels. For the latest service terms and potential updates, checking Xiaomi’s official support site or using third-party tools such as the MemeOS Enhancer app may help confirm warranty status based on device history.
Source: ithome.com
